Shipping policy

Shipping Policy for HeavenStore

At HeavenStore, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below:

Shipping Regions
We currently ship only within India.

Shipping Methods
We use Shiprocket for all our deliveries to ensure reliable and trackable shipping.

Processing Time
Orders are dispatched on the same day or the next day after purchase.

Delivery Time
Estimated delivery time is 5-7 working days from the date of dispatch.

Shipping Costs
We offer free shipping on all orders within India.

Order Tracking
Once your order is shipped, we will send you a tracking ID via email so you can monitor your shipment’s progress.

Customs & Duties
As the shipments are within India, there are no customs or additional duties involved.

Lost or Damaged Items
In case of lost or damaged shipments, customers must provide a proper unboxing video showing the product along with the AWB number clearly visible. The packet must not be tampered with before recording.

Returns & Reships
We do accept returns and reshipments for issues related to your order. Please contact our support team for assistance.

Restrictions
Currently, we do not have any restrictions on shipping to specific regions within India.